FAQ

We provide credit education, guidance, and advisory support to help you understand, improve, and rebuild your credit. Through our secure client portal, we review your credit report, identify inaccurate or questionable items, and guide you step-by-step through the process of improving your credit profile.

You’ll complete onboarding inside our secure portal, upload your driver license and proof of address (utility bill, bank or credit card statements, mortgage statements, etc), and we begin reviewing your file with Credit Hero Score and preparing the next steps.

Every report is unique so results vary but we target every eligible item strategically. We challenge a wide range of negative accounts including but not limited to: • Collections • Hard Inquiries • Charge-offs • Repossessions • Late Payments • Medical Debt • Bankruptcies • Child Support Reporting

Results vary because every credit report is different. However, many clients start seeing updates within 30–45 days after the first round of challenges is sent to the credit bureaus. Our process works step-by-step to identify inaccurate or questionable items and challenge them while helping you build stronger credit habits moving forward.

Yes. Your information is handled with the highest level of confidentiality through a secure client portal. Protecting your personal information is a top priority.

You can reach us by phone, email, or directly through your client portal once you begin.